UK Delivery

Orders are processed and shipped within 1 to 2 business days. During busier times it can sometimes take a little longer.

Once your order has been shipped, you will receive an email containing your shipment tracking number which you can use to track your delivery.

For delivery to European countries outside the UK, Channel Islands & IoM please visit our 🇪🇺 EU website.

• FREE Delivery On Orders £125 & Over
• Only £4.99 for orders under £125
  

Channel Islands & Isle of Man Delivery

Most orders are delivered within 3–5 working days from dispatch.

• Delivery to the Channel Islands & Isle of Man costs £9.99 for standard delivery.
  
  

Please note you will be responsible for any additional local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase (if any). By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges.

We want you to love your new pants!

But we understand that sometimes it takes a bit of time to find the perfect fit.
Whether you need something a little tighter, looser, or just different, we’ve made our return policy as easy as possible for you.

Not quite right? No problem

You can return your product within 30 days of purchase as long as it’s in its original condition—unworn, unwashed, and unaltered.

How to return your item:

• You’ll be responsible for the return shipping cost. Feel free to use any shipping service that suits you best!
• Please hold on to your shipping receipt and any related documents until your refund is processed—just to be safe!

Shipping from outside the EU?

You may need to include extra customs documents and cover additional charges. It’s a good idea to double-check with your preferred courier before sending your item back.

Customs Fees & Lost Parcels

Unfortunately, we can’t cover customs fees or handle parcels held by customs. If your parcel is returned or held up, we won’t be responsible for any associated fees or delays.

Similarly, we’re unable to take responsibility for returns that are lost in transit, so please ensure your parcel is tracked!

Packing your return

To help us process your return quickly, please include a note with your original order number, name, contact details, and the reason for your return.

Where to send your return

Our return address is:

DUER Returns
Unit 7 Limberline Road,
Hilsea, Portsmouth,
PO3 5JF

Refund process

Once we receive and inspect your return, you’ll get an automated email confirming that your refund has been processed. We aim to make this as quick and seamless as possible!

Exchanges

We’re currently unable to process exchanges. If you’d like to switch sizes or styles, we recommend returning your item for a refund and placing a new order.