Warranty-Programme

Warranty Programme

At DUER, we believe in our products and want you to be completely satisfied.

If you experience any issues with your jeans or any other Duer products within the first year of purchase, we will happily cover the cost to repair or replace the garment with any manufacturer’s defects or approved damages. In line with our sustainability goals, we will prioritize repairing over replacements where it makes sense.

What is Covered:

Gusset failure
“Shredding” of fabric
Pilling
Seams splitting
Leather or synthetic patches stitching failure
Discolouration
Zipper failure
Rivets, tacks, or snap closure failure
Belt loops
Out-of-tolerance bagging out and shrinkage

What is NOT Covered:

Warranty replacement items are not eligible for a second replacement
Damages caused by misuse, abuse or by accident or negligence including stains
Buttons (additional buttons are included on products)
Failure to follow wash and care instructions listed on all products resulting in fading or shrinkage
Damage caused by rips, cuts, or tears
Burns and abrasions
Normal wear and tear

Contact Us

Not sure if the issue you’re experiencing is covered by the warranty program? Reach out to us! Either bring the item into a DUER store or reach out to us over chat/email.

Submit a Claim Online